Bought a league of legends account for 100 dollars which is quite the amount for a league account so decided to take insurance for another 5 dollars. This account got retrieved by its original owner so I contacted the support staff and provided them with all the information needed. They quickly closed the ticket when I didn't respond 3 emails later within 24 hours. Made another ticket immediately but never heard from them again.
Hello there, Tim,
We're very sorry for what happened with your LOL account. I have sent you a private message which contains a compensation for you. I understand that this has been incredibly difficult for you and even though we can no longer issue you an outright refund since the case is already lost, we hope we can make it up to you with the compensation we've just sent. If you have any questions, feel free to write back to my PM to you, and I'll happily oblige.
Kind regards,
Richard