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Concerned C.

Contributor Level

Total Points
161

2 Reviews by Concerned

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    Extreme Terrain

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11/5/24
Verified site experience

Checking out was very frustrating. I tried checking out 5 times through my phone and not only was it slow through each step, it stopped working all together after I put all my info in. I then had to get my computer out and checkout through there.
It was still slow through each step, and then the credit card boxes wouldn't highlight so the only way I was able to pay was through PayPal (which I didn't want to do.
If this was anyone else, you would have lost a customer right away.

Date of experience: October 26, 2024

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Support R. – Extreme Terrain Rep

Hello,

Thank you for taking the time to provide your feedback on the checkout process. I apologize you had a bad experience with our website, this is certainly not the outcome we want for our customers since shopping online should be quick and efficient. I would suggest making sure you are using chrome as your internet browser when placing online orders and if this happens again please do not hesitate to give us a call.

Thank you,
Allison

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    hims

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2/22/24

I saw zero results on the first round of products for hair thinning. Through the HIMS app, since I was not satisfied with the treatment, I checked and made sure I was NOT set up to renew another order. Then without a day or two heads up, I received an email stating that more products were just shipped and I was getting charged again. (Another $195)

Before any company auto-renews your subscription, it sends you a renewal notice. This isn't a bill or an invoice, it's just a renewal notice to simply remind you about when your subscription expires and that you'll be automatically charged when it does.
100% SCAM on a product that doesn't even work.

Contacted customer service right away and I was told that they WILL NOT STOP the shipment and WILL NOT REFUND my money.

Products used:
HIMS for men hair loss/thinning

Service
Value
Shipping
Returns
Quality

Date of experience: February 22, 2024

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