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Tovi S.

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80

1 Review by Tovi

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3/24/23
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My flight with Air Tahini Nui is set to leave LAX March 24 to go to CDG in Paris, France. Due to the violent protests in Paris I called twice to ask about a refund or credit to postpone my trip. Kiwi informed me that because it was less than 48 hours from my flight no changes can be made and only a 10 Euro refund given. I was only notified of possible flight and public transportation delays in Paris less than 48 hours from my flight by Kiwi via email. In my second phone call Shreerang refused to transfer me to a supervisor citing a "need for a valid reason to speak to a supervisor". I asked if my concern for my physical safety at my destination due to violent riots, fires, and thousands of protesters in the streets breaking windows was not a valid reason. Shreerang avoided my question and just kept repeating that he "could not escalate" the call to a supervisor without a valid reason or a cancellation from the airline. The airline can do nothing since I booked with Kiwi.

Completely unhelpful and unwilling to discuss any alternatives or exceptions to policy due to extenuating circumstances. Don't book with Kiwi. If anything goes wrong they will do anything to keep your money.

Date of experience: March 24, 2023

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