Shari's Berries used to be the best! I don't know when they sold to the 1 800 flowers group, but it is not the same. They used to always send the biggest juiciest strawberries via fedex in a cold packed box. Now they rely on local florists. Last time, they didn't call, so they couldn't get in to deliver my daughter's berries. It wasn't until she called them that they brought them the next day. I thought, ok, everybody has a bad day. I'll give them another chance. This time, I placed two orders. I thought it was odd that I never received an email confirmation. A couple of days later, I called. They did have my order and the customer service rep said she would send an email confirm and gave me the order numbers. No email came. A few days after that, they sent me a text asking to call. They informed me that the Easter decorated ones weren't available in her area because they were coming from a local florist. I wasn't happy about that AND there were only a few items I could choose from. The 2nd order was fine and would be fedexed as usual. Ok. Friday comes and neither received their berries. I called the next day and that's when they informed me there were no berries available in either area and I would have to choose something else. I asked if they could get a fruit basket delivered. She said of yes, but we can't get it there until Wednesday. This took at least 40 minutes on the phone to figure all of this out. I finally said to refund my money. She did without a problem, but it Was an Easter gift and a birthday gift! What else could I have delivered same day on a Saturday? NOTHING! I will never buy from any of the many companies they own!