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Venkata G.

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1 Review by Venkata

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    Kia Motors Finance

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11/1/21
Verified purchase

Most unprofessional and irresponsible customer service ever in my 20+ years experience. We cant communicate to Title department. Customer care team cant talk to Title Team. No team to escalate on Title department within Kia(Hyundai) even after they take 4 months to process a duplicate title. No one in the service department feel any shame that a customer had to follow up for everything. They need baby sitting and even after several follow ups (baby sitting) they cant finish any job. Most culture less and useless team ever. This unresponsive, irresponsible behavior from support team shows the attitude/vision of higher management especially related to customer focus on how they treat they clients and their time. Never ever go with Kia. If you want to still go with Kia, Hyundai cars then pay in cash or take loan from others and MAKE SURE you get your paper work for the amount you paid. They take your FULL money and don't have basic infrastructure to provide a title. What a shame to company and their upper management and CEO.

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Date of experience: November 1, 2021

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