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Victoria B.

Leeds

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Total Points
80

1 Review by Victoria

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8/31/23

This is my third subcontracted know how repair completed or should I say uncomplicated by Hotpoint/whirlpool engineers.
First repair was for bearings replaced, engineer left my machine with the whole display flashing doing nothing and my door seal not fit all the way around.
Second repair, engineer told me first engineer had not connected the heating element wire she fit it said machine was working, went away. Put a load of washing in only to find same fault.
Third repair today engineer check on previous engineers repairs said he couldn't fault the machine. I said I would put a load of washing in the machine so he could see, the engineer said ok walked out of my home and went off in his van. Only then do I get a email saying he had completed the repair removed some objects from a pipe and it was working!
I have attached a video of what I have been left with.
Team know how firstly after two repairs asked if I wanted a new machine to which they did not honour and said I had to have a third visit.
Because the engineer would not visually wait around to see the fault and has not reported it I have to now have another engineers visit.
22 days now with out a machine.
I have continuously been lied to and promised help that has not materialised. No phone calls back after the knowhow team say they will. No manager from Whirlpool has got in touch after I requested a call and team know how will not put me through to one either.
I have phoned dozens of times, offered assistance on another website that basically told me what I'd already phoned up to be told.
Whirlpool would not entertain that engineers were at fault which is why I'm guessing I have been treated this way today.
I pay the policy as I have for years on time always and this is the level of service you receive.

Products used:
Washing machine

Service
Returns
Quality

Date of experience: August 31, 2023

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