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Whitney H.

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82

1 Review by Whitney

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    Decora Rugs

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6/28/13

Wish I had seen these reviews before ordering from this company. I ordered a rug that came with a free rug pad, and requested a price match guarantee based on the company's claim that they would match the competitor's price AND give you a free rug pad. The order confirmation email included the rug & pad, and there was never any indication that I wasn't eligible for the free rug pad. Well the rug finally arrived, sans pad and when I call to figure out where the pad is, I find out that "two coupons cancel out" so I can't get the free rug pad and a price match. Even though this is the information specifically stated in their price match guarantee, and it doesn't show up on the website because of technical difficulties. Absolutely ridiculous.

Date of experience: September 26, 2012

Whitney Has Earned 2 Votes

Whitney H.'s review of Decora Rugs earned 2 Very Helpful votes

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