LiveCareer Questions & Answers

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Here’s what consumers have asked with answers from LiveCareer staff and previous consumers.

67 questions answered
21% answered in 1 day
Question:

Answer:

Our free account gives you the opportunity to try out our resume builder before deciding to purchaser ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. However you can download a plain text version of your resume for free. To be able to use all premium futures of the service we offer customer a 14 days access for $1.95 and we indicate up front that it will auto renew after the 14 days and that it can be cancel at any time. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings. We are very committed to providing great customer service. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly if you have any further issues. You can email me at customerservice@livecareer.com or send us a private message here, we will be more than glad to address all your concerns. Best Regards, Live Career

By Laura T., Social Media Specialist
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Question:

Is the price $1.95 canadian dollars?

Answer:

Do not use this site!

By Alana L.
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Question:

How much is this service?

Answer:

This is what the site advertised: For 14 day access, $14.95, and for a year $39.80. However, signing up for ANY service aloows the site to store your payment information for further billing, and getting in touch with them, much less obtaining help is nigh impossible. After two weeks they will pull $39.80 MONTHLY from your payment method (please see my review and others on Google and yelp for further verification of this).

By Tameka H.
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Question:

My bank account keeps being debited with £23.80. im trying to login and cancel my account but your website keeps telling me it doesn't rec my email name can you help

Answer:

I had to cancel my Debit Card account with Bank of America, because the Bank refused to block LiveCareer from my account. I wonder if they are in cahoots or what? I believe a class action suit may be required so we can get our funds back.

By William P.
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Question:

I want to stop payments for this service, i do not use it. please get back to me asap. thank you.

Answer:

Call your bank and change your card number Call them and let them know you have contacted your bank and will contact the better business bureau of you don't get a full refund. Then contact the better bBB and file a formal complaint. You will have a refund within a week. That's how I got my money back

By Eliza S.
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Question:

My daughter used your website on 4/5 for a cover letter. the website said that it would be active for 9-11 days. she tried cancelling but it did not cancel and now she was charged $40. we would like to cancel and get a refund of the $40

Answer:

Dont waste your time trying to contact them. I went to my bank and had all future billing refused AND I went to the State Attorney General and reported them.

By c j.
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Question:

I used livecareer for a template one time for five minumtes, and i've seen $39.80 on my credit card bill for the second month in a row. how do i get this reimbursed as i am not paying it. thank you.

Answer:

I tried phoning Anna and I live in new Zealand. No luck. I've also emailed a lot. Our only way out was to cancel my card and my husbands. They won't refund any of it. We have lost nearly $200 in two months. Good luck. I hope you can get something out of them.

By Merryl A.
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Question:

Answer:

We apologize for any inconveniences you may have experience while using the service. We are committed to provide great customer service so we can definitely verify your account and provide you with further assistance. May you please contact us via our support email customerservice@livecareer.com so we can assist you in resolving all the concerns that you may have on your account.

By Laura T., Social Media Specialist
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Question:

I have recently retired and want to find work part time. all i need is to set up a resume. i am happy to pay the 14 day fee, but i do not want and cannot afford to pay monthly fees. i would like to go ahead with the 14 day trial, however, after reading reviews i am concerned to have problems and irraitation after i print my resume. have these issues been corrected? can i pay the printing fee and cancel immediatly?

Answer:

It was a great resume... but I agree w/ other posts... MAKE SURE YOU CANCEL!

By Denise C.
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Question:

Answer:

Hi D: Thank you for taking the time and submitting your question! We have analyzed your account and due to this specific case we have provide you additional refunds as a courtesy. We are sorry you encounter this issue with our product and hope that our new resolution help us amend this situation. Best Regards, LiveCareer

By Laura T., Social Media Specialist
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