Denis P.

I lost 5 motors and 1 battery from inside their warehouse! I complained and they said it must have been lost in transit even though the weight measurement of the box that arrived CLEARLY showed the motors were inside when it arrived in their warehouse!
I was told by management:
'I had the security team review security footage as well as records pulled up. Nothing pointing to the items being taken or lost in the warehouse is shown. I honestly do not think anyone is targeting your packages. I truly believe these items were lost in transit somewhere. Best regards, Zach S.'
I bought these products again this time 7 motors and 2 batteries and consolidated them in a packet with another 600$ worth of goods...
This time I made sure to get photos from the seller and before the packet was shipped to me!
TIS TIME THE WHOLE PACKET WAS "LOST" AS SOON AS IT ENTERED THE FEDEX WAREHOUSE MEMPHIS
I trusted them as they told me and now I will open claim everywhere there is the name Planet express and will not forget to open claim with Consumer Affairs, Better Busines Bureau and RippOff Report!
They of course tell me is not their fault because it did not happen inside their warehouse but think about it:
If these parts were people and one person went missing right after entering your business and the other person went missing after leaving your business, the Planetexpress would now be swarming with detectives and investigators asking questions from everyone! Every investigator worth his salt will tell you: any answers we expect to find will be inside Planet Express! The only reason the 2nd packet containing the same parts did not go missing inside their business the 2nd time is because I made sure I got photos from seller and photos from them before the packet was shipped so it is very obvious that there was no chance for someone to steal it from inside PLANET EXPRESS but rather find a way to involve someone from FEDEX as soon as it left your business and went inside the FEDEX warehouse!
Take what you want from this story but take something from it at least!

Second time I use this service and is great. They have helped minimize the volume of my boxes and have upgraded my packages to arrive faster for same amount of money (when they had the chance)! Can't get any better