Product arrived broken and Planet Express ignored my many requests for updates for the insurance claim I put in. Disappointing because I know they're ignoring me as I have received email correspondence from them previously without any issues.
It's a shame as it could be a great service, as long as your products don't arrive broken.
Date of experience: 15 February 2023
Products used: I paid for shipping, plus extra bubble wrap and fragile tape, not used plus insurance.