The order was done through their shop-for-me service and mailed out using their planet express delivery servides. It was simply lost and I haven't been provided any info from courrier or something. The answer from planet express was simple "no insurance - no claim". They simply charge me for the good, for the shipment fees and I got nothing back except for "we apologize for incovenience". I assume this should be considered as a scam. I would never use the service again and would recommend anyone try to avoid going there at any circumstances.