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Leyla N.

Contributor Level

Total Points
81

1 Review by Leyla

  • Planet Express

1/29/23

They are scammers, they are rude, they don't do their job, they don't apologize, and just keep scamming you for money because they got you hooked- your packages are with them so you'll do anything to get your stuff. I. e pay them as many times as they force you to. That did not work with me.
They failed to send me my package THREE times and had an audacity to ask me to pay for the FORTH time so they can "send" it again. I paid, I filed the customs forms and received nothing but emails from them every week that I have a package A, then package B, then package C. I immediately noticed that something is not right because I only sent them 1 package how am I receiving 3 packages?! Turns out it's the same one package that keeps getting kicked back and they want me to pay every time it "gets kicked back" (about $18 each time). Total scam. The company's sole reason for existence is to forward packages and they miserable failed at it. They extended no apology, did not offers any solutions to their own problem that they created for me, and, moreover, asked me that I either have to pay them to they will trash my package. Can you imagine the audacity? After 3 times that THEY failed to do their job I, the customer, have to be one paying them again to send or store my package?! I asked them to trash it. If I could give this joke of a business zero starts I really would. Stay away from them, there are so many other reliable companies that have integrity and manners.

Tip for consumers:
Stay away from this company. They will scam you and provide no service, they are rude and unprofessional and greedy.

Products used:
I never ended up receiving my package that I was supposed to. They failed to provide me with service and did not apologize or offer a solution.

Service
Value
Shipping
Returns
Quality

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