Mark K.

WORST COMPANY EVER, DO NOT USE THEM UNDER ANY CIRCUMSTANCES

I love the idea of planetexpress, and the name. I was happy to use them, but over the past 6 months, well let's see:

They've lost DOZENS of letters. When I am expecting something, I need to e-mail them to look for stuff EVERY SINGLE TIME, at which point the exchange goes:

"Hi, I'm expecting mail" "What type of mail?" "Why does it matter? It's mail, addressed to me" "Oh, we found your mail that got delivered 2 weeks ago and we never bothered to tell you about"

Again, that's if they find it. Most of the time they don't.

They sent 2 packages to the WRONG ADDRESS, which got lost, and I've been trying to get them to help with a USPS claim for 2 months.

I'm currently waiting for them to stick a handful of letters into a larger envelope (for which they charge $30), and have been waiting well over a week and their only response is "Thanks for understanding"

And today, they sent me this utter nonsense: "The packages shipped via USPS or Planet Mail from the Oregon warehouse need to be transported to the California warehouse first then go to the USPS sorting center in LAX airport. It usually takes about 10-14 days for the USPS tracking number to be assigned"

So basically, "Our website says 3-5 day normal shipping, but it's actually 2-3 weeks, minimum"

AVOID IF YOU EVER WANT TO GET YOUR MAIL OR PACKAGES, EVER