Sam T.

I ordered an iPhone 12 Pro Max refurbished from Apple for a gift as well as an iPhone 12 Pro. After destroying a corner of the package and unsuccessfully stealing my goods, they proceeded to remove the original packaging tape, steal the iPhone 12 Pro Max and put clear tape over top then send the package as if nothing happened. After submitting a claim, they're saying it will take 90 days for the carrier to process the claim (carrier has nothing to do with this situation). Live chatting with agent and they say that nothing happened to the package because the check in picture was good when they just stole the package after entering the picture in their system. Trying to come up with excuses why the package was OPENED and DESTROYED instead of taking responsibility for their thieving employees and issuing me a refund.