Well, first of all Kim, why was your order cancelled? They should of never taken your order if there was not enough funds to cover the cost. Was this a case of ordering your item and then sending in a check or money order? If this is the case, you only have so many days to get your money to them or they do cancel your order. So, #1-did you verify your credit card or debit card was charged, or ck to see if your personal check was cashed, do this first thru your bank, then #2- if you sent a money order, there is a toll free number on the stub you can call to see if it was cashed. After you verify they have your money it usually takes about 30 days to get your card reversed or a company check issued.to you. If it has been over 30 days, start first with their company credit office, if possible talk to a supervisor. Advise this person that your order was cancelled and you need your money refunded asap, Be sure to write down the names of everyone you talk to, date, and time. I would call weekly if necessay until you receive your money. Also remember you can send a report to the BBB. Hope this helps you