Because after reading the comments here! They are Con Artist... Hope this helps.

Hello Koko,

Thank you for your question.

Since were an online store and we never meet our customers face to face its crucial for us to ensure that our customers can reach us so we can aid them with their encountered issues or answer any inquiry.

This is why we offer the possibility of being contacted over various channels, email, phone, social media, so we can ensure that if for any reason the agents on a channel are all busy with customers at any given moment, the customer trying to get a hold of us can still do so on a different channel.

If in the future youll again come across the situation were you dont get a fast answer over the phone Im happy to remind you that you can also contact us through email or social media.

Your concerns are important to us and we want to make sure that we handle any issue you may encounter or answer any inquiry in a timely manner.

Best,
Adore Me
help@adoreme.com