I would like to exchange my garments, but did not keep the labels. Is that a problem?

asked by Joann F. on 3/20/17

2 Answers
Thumbnail of user sueb372

I am having problems with a return to Adore me so beware. They charged a $15 penalty per set because the return was "incomplete". I literally tried on the items, they did not fit and I put them back in the box and mailed them back. I had to call customer service and it looks like they will remove the "penalty" but I am not sure yet.

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Thumbnail of user adorem

Hello Joann,

Thank you for contacting us!

It is ok to exchange the sets if the garment tag sewn directly to the item is still present. If the plastic/paper tags were removed, there is no issue with the return (while the product which had the sewn label removed, could be considered as damaged and will not pass warehouse verification).

Let us know if we can assist you further, we are always here and glad to help!

Best,
Adore Me
help@adoreme.com

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