STAY AWAY!

We just ordered a $3,000 range from Appliance Connection. The range came damaged. The instructions say to start by removing the door. When the installer did this, the spring in the door bracket popped. First off, when you call you cannot talk to a person to report a defect. You have to use their ticket system. After a month of back and forth with their stupid ticket system, and the agent(s) contradicting themselves, they told us that it is obviously an installation problem, and they weren't going to help. Is this how you treat someone who just spent $3,000 at your store.

I ordered form them a decade ago and it worked ok. Now I'm a month into lie after lie after lie after lie. Never again.