We ship over 1.6 million orders per year. Of those shipments, you have viewed an iota of complaints against our company. Likewise, the positive reviews also outweigh the negative reviews. It seems that you have signed for the delivery without inspecting the delivery, as we have advised you to inspect it prior to accepting delivery. With our agreements with the manufacturers, if there are any issues with the appliances, they would first be subjected to an assessment by a manufacturer certified technician. If the unit is truly, in fact, defective, they will replace the unit. If you are shipping the product back to us, we will provide a refund once confirmation is available that it is en route back to us.

Horrible company, be warned if you ship it back on your dime they will have your appliance and never reimburse you. They will drag this out for months. If you file a dispute with your credit card company they will lie and provide false documentation about return authorizations.

Wish I had read all the negative replies before buying. I am out $520 waiting for a refund for 22 days now due to miscommunication problem. They lied to me about what would happen so I cancelled the order and now they want to charge me for shipping return when I never got the product to begin with... they advertise "free" shipping, but, they are Rip Offs... don't buy here if your do not want a hassle if there is a problem... terrible customer attitude!

If you ship over 1.6 million orders a year and only an "iota" experience problems as you imply, why not resolve those in the customers favor asap. You can't buy that kind of reputation. Or, as I suspect, your return policy supports a profit center?

Sounds more like a brokerage. I'm about to invest $14,000 on a project however I definitely do not need this kind of headache. If something is damaged or not right aside from paying returns and/or dealing with a manufacturer I'll have installers and electricians on hold as well.
I was weighing the options until I read the reply from this company. 1. Use proper grammar 2. DO NOT EVER lay the blame on a consumer for trusting you.