Hi Jan,

Thank you for your feedback! We are sorry for any inconvenience you experienced with us. Let me kindly assure you that we are here to help because the satisfaction of our customers is the most important to us.

We are sorry to hear about your zipper. Let me remind you that all our products are subject to warranty. It is only necessary for the customer to contact us after receiving the product within the period stated on our website and we always try to provide a satisfactory solution.

We hope that you have contacted our customer service in the meantime and that you were provided with the necessary assistance.

When it comes to our models without zippers, you can check our Baerskin Mountain Lion Hoodie https://baerskintactical.com/product/baerskin-mountainlion-hoodie/.

If you have any additional questions or need help, please contact me at stephanie@baerskinhoodie.com and I will be happy to help.

All the best,

Stephanie