Banggood
Questions & Answers

I've ordered over 20 items from Banggood and only had problems with two, in both cases their customers services sent me a replacement promptly. I had to send them a picture and short video of the problem. I wasn't asked to return the faulty item. One one occaision I was sent a discount voucher as well to compensate me for the inconvenience. A measure of how good a company is, is how well they deal with problems, so far customer service has been first class.

Terry

Varun s. Do yourself a favor and shop somewhere else. You know sometimes saving a few dollars isn't worth the hassle. BUY FROM A REPUTABLE COMPANY. Also there is some counterfeit items coming out of china. If you insist on ordering from baggood make sure it is the same thing and spelled the same. I am sure there are people that have had good experiences with them but do you want to take a chance? There are many here like me that have had bad experiences. I really have to question the posts that say its the "greatest company ever" That was by far and away not my experience. I have only ordered once from them and it certainly is the LAST. If any of you insist on ordering... just be prepared to have issues. If you don't... good for you.

No way would I ever buy from this company again. Refuse to send missing item because I can't prove I didn't receive it.

They DO NOT respond to either emails or chats although they are not reluctant to publish those modes on the "customer service" section of their website. I am going to report them to U. S authorities forthwith. Clearly a "rip off the yanks" site.

Best thing you could have done in first place is avoid buying any thing from Banggood in the fist place

They are complete idiots and even after pictures they refused to replace product. The $10 worth of crap will cost them $ thousands in business.

I ordered a drone and it didn't work right out of the boxThey wanted me to send them a video which I finally did. After many emails back and forth, they agreed to refund only 80% of my money back. Would that be acceptable to you? If they are going to do e-buisiness, then they need to do it in an ethical fashion by selling merchandise that works and that they will stand behind and promptly make it right with their customers. The item that I ordered for my young son's birthday present ended up being a disastrous idea, causing both of us a lot of wasted time, and me a lot of wasted $$$$.

Your experience was very different than mine... Worst customer service ever.

Do not do business with Bangood. They sent me the wrong stuff and refused to exchange it for the right stuff.

Hahahaha Half of these replies are from banggood. Buyer beware! You can buy this product locally for the same prcie and actually get it. Good luck.