Thank you for your interest!
All of the products on our website are covered by our Limited Lifetime Warranty against manufacturing defects. If something breaks (that shouldn't) we will replace the blind or repair. You can see the full details by going to https://www.blindster.com/our-policies.html#Lifetime-Warranty.
The Satisfaction Guarantee is something else entirely. The SG allows you to return products for a refund if you don't like them up to $500 per order. You can read the details by going to https://www.blindster.com/our-policies.html#60-day-Satisfaction.
Please call 888-256-8672, option 1 for sales if you have more questions.