Blindster

Ordered 5 solar shades. Website says: "One 30* operating pole is sent with every cordless shades order to help reach shades in taller windows". Expected 5 operating poles since windows are tall, located in different rooms, and my wife is petite. I received one pole for all 5 shades. They want to charge me $25 to send me rods the website says come with the shades. They say the website says they will send only one pole per order. I disagree. And no where does it give you the option to order more for each window. So instead of taking care of a customer who just spent $2200 and then correcting their website, they told me they wouldn't send them unless I paid extra. I told them I won't be a returning customer and I would let everyone know why.

On their website you'll find the following statement from Kyle Cox the Founder and CEO: "Time and time again companies start out with an emphasis on customer service only to lose sight down the road, forgetting that happy customers are the reason for their success. At Blindster, we will always strive to exceed the expectations of our customers. We truly mean it when we say; "We don't just want customers today…we want customers for life!"

Hey Kyle! I was a returning customer. You didn't meet my expectations. I'm not Happy! And you just lost me for Life!

Ordered 2 blinds on January 4th t is now January 16th and they haven't shipped. I was told they haven't cleared customs. Never realized they were being imported from Mexico. I hope that when they finally show up they are satisfactory

I placed an order on 12/09/19. Order said estimated 7-9 business days for production. Also stated could be delays because of increased orders during the holiday season. It has been 17 business days and it still has not shipped. I have talked to customer service three times, each time they give me a different estimate of shipping. They are now telling me the shades will not ship until 1/13. Customer service does not seem to care much about this issue either, they only offer excuses stating their manufacturer closes over the holiday. That is an absolute joke to me. If it is going to take over a month to ship, they should be up front with the timing. I would have ordered from another company. I would not recommend this company in any manner. Spend the extra 10-20% on a better company.

A small plastic part broke off. Maybe worth $2.00
Factory solution was buy a whole new blind.
Now I'm stuck with blind that doesn't work!

Nearly every blind I've ordered from you has either broken, needed to be replaced and/or required fasteners. I am disappointed at your sub-standard, poor quality blinds. I truly wonder how you can exist in business.

Not bad at all. But just a little less nice than other similar blinds we have purchased. When inside mount, unused back of the bracket very visible when blind is top down. Pull cord splices split a bit too easy.

Blinds were easy to install and look great! So much cheaper than Hunter Douglas. Just wish there had been more color options but we are very pleased. Saved 20% using "Rush" coupon code so it was a great deal! Will be back again!

These blinds are easy to order, look fantastic are well built, easy to install and are very reasonably priced. Even customer service was helpful and prompt sending me and extra bracket I dint necessarily need but wanted for my own piece of mind. You will always know if a company is good and provides a quality product by the repeat business it gets from its customers, we will be ordering more for all our windows soon. PS. I am pretty sure they are made in the U. S if that matters to anyone (an added bonus for me)

Ordering is easy, but that's the only thing that went right. After waiting three weeks l, the order arrived... wrong. Had to call customer service, send photos, and follow up to get what I wanted made. While waiting another three weeks for the replacements, my credit card number was stolen and used throughout the east coast. I had no idea how the crooks stole my cc info until I read others that ordered on Blindster had similar issues. Not good. Overall the blinds appear well made and fit nicely. Now if they could only get their act together with everything else...

Credit card charged two weeks before I received blind. Blind arrived incomplete, missing tilt wand. I was told it would take ten more days before my part would arrive. This is just unbelievably poor (bad) customer service. I probably won't order again and will tell others to use the competitor as well. No excuse for this lapse in service. The market place has the power to deal with this situation effectively.

Probably bought 10 - 12 blinds over the years at Blindster. Always had a positive experience until now. Two shipments in a row damaged, in the same place. Plus, the second blind didn't close the shade because the mechanism didn't work - it just spun around. Very cheap bendable blinds from China need better shipping containers, otherwise your formula does not work. We buy these blinds because they are affordable. Your goal as a company should be to get the product to your customers undamaged. I'm not coming back.

I ordered room darkening shades that arrived with frayed edges, and defects in the material throughout the shades. Even the pulls looked cheap! There's supposed to be a 60 day guarantee, but you either have to pay for shipping, approximately $40, or donate them, where there's a $45 fee attached, for crediting you. This is extremely unfair. What does satisfaction guaranteed mean? I don't think I will purchase shades from this company again.

Very slow delivery. The tracking number consisted of over 20 numbers. Customer service reps said varying things every time i called. The product is great though and the blinds fit perfectly. I dont think I would purchase again based on this experience

Quality of blinds is acceptable, however its taken me 2 months trying to get the
Order completed! First shipment was missing hardware for door blind,; next
Shipment valances were incorrect. Third shipment contained 3 of four replacement valances... which. Were made too big this time! Lets just say there is not the attention
To detail that is needed to make a seamless order, at least in my experience.
Customer service was always happy to try and make it right, but this will probably
Be my first and last order with Blindster.com.

These blinds are awful, we just opened them today and attempted to put them up. We used them once before about 2 years ago and had a wonderful experience, but it seems Blindster has gone downhill since then. The black out pleated shades we purchased are all wonky when hung up and don't even go down all the way. One was the wrong size and and two are completely damaged. They appear to be cheaply made. Hopefully we'll be able to get this fixed and eventually leave a good review.

We received plantation shutters that if installed would cut off access to opening our windows as designed. Cost of this product was over $3,200. I was told by Madi at Blindster that they redesigned their order form that would have previously alerted me to this flaw and replaced it with fine print. I was told they wanted to make it easier for people who are willing to sacrifice the function of their windows to order. Our windows were standard builder grade double hung tilt-out windows, nothing odd., it's the same window used in most builder grade homes. Madi offered $500 Max refund. Despite knowing that customers could easily miss their fine print by altering their order form they failed again by not asking the question in their "pre-production" phone call. They knew there was "weak link" in their system yet neglected to cover it with a simple question. BUYER BEWARE!

I'll start by saying that they do stand by their policy, so if you aren't satisfied for any reason you can get up to $500 back. However that $500 limit also stands for orders where the mistake is on their end. I can't do business where a fix to their problem (inaccurate depth measurements indicated on the website, and ambiguous information about optional features) requires the customer to pay even more out of pocket. Customer service people are very nice - but it's clear they can't budge from their policy even if they have some accountability. The product, if the depth worked, would have been very nice.

After three attempts to get a shade made to the correct dimensions and paying additional fee for hobbling, the factory just could not get this correct so I gave up. Customer Service personnel very helpful in their part. I recommend that the manufacturing implement stronger quality control verification.

Credit card charged in January, it's the middle of March and I'm still waiting on my delivery. No feedback on status of order. Only communication is this survey request. Hard to be very satisfied with this sort of service.

Clear damage during shipping, and one of eight blinds either cut wrong or swapped label with a similar sized one (not sure which). But we were desperate to get blinds up and I was able to conceal most damage behind the valance covers so I hung them all without addressing issues. They would have been a great buy had they all been labeled and cut right and delivered without damage. Bottom line, you get what you pay for but buyer beware... order in enough time to send back and have remade in case of issues. Unfortunately I did not.

I received a defective product and I am having issue with getting a credit back. I've ordered from them three times, and it's surprising how difficult they are being with me. I'm going to use amazon from now on or another service unfortunately

The blinds do fit and look great; however, they were dented when they arrived. We used pliers to fix the dent and put them up anyway since the cover on the top would not show the dents. I believe this was a shipping issue more than anything.

The blinds came in the time period promised. The size was incorrect. I'm confident our measurements were correct. I say this for the reason, I along with an interior designer followed the EXACT steps Blindster.com gave. Because of the concern, (which came to be true) we didn't share the measurements before each of us individually completed. When we compared, the measurements were exactly the same. To avoid the return ($30 shipping) process, we simply acceptable the incorrect blinds. Customers coming into the office will probably not notice the gap, we will. We'll pay more this next month with our home wood blinds. Thanks.