Bluefly Questions & Answers

Here’s what consumers have asked with answers from Bluefly staff and previous consumers.

15 questions answered

27% answered in 1 day

Question:

I can't reach bluefly customer service about an order. the phone number says only answer emails. i need to talk live to someone. how can i contact customer service by phone? I can't reach bluefly customer service about an order. the phone number says only answer emails. i need to talk live to someone. how can i contact customer service by phone?

Answer:

Hi Mary, Our Customer Service team is transitioning and phones are currently unavailable. If you have sent an email, please private message us the email address you have used to send this so this can be escalated.

By Bluefly R., over a year old

Question:

The website layout is almost exactly the same as yoox. are they sister companies? The website layout is almost exactly the same as yoox. are they sister companies?

Answer:

Hi Pearl, We are not affiliated with Yoox in any way. I hope that helps!

By Bluefly R., over a year old

Question:

Solo eh leido malos comentarios y quisiera hacer una compra solo que quiero estar segura de la calidad del producto y del servicio como puedo estar segura que mi pedido llegara bien y a tiempo Solo eh leido malos comentarios y quisiera hacer una compra solo que quiero estar segura de la calidad del producto y del servicio como puedo estar segura que mi pedido llegara bien y a tiempo

Answer:

Alba, We can assure you that our products are great quality and we take pride in providing our customers with the best experience and service.

By Bluefly R., over a year old

Question:

Hello, my orders are pending and no confirmation email was sent to me when placing the orders. i'm afraid that there is wrong with my shipping address. is there away to change it?

Answer:

Hi Fawzia, thank you for reaching out and we'd be happy to help you with this. Can you private message us order number or email address so we can look into this right away? Thank you.

By Bluefly R., over a year old

Question:

Are the good 100% authentic? Are the good 100% authentic?

Answer:

No, they are not. Do not purchase high-end designer pieces from Bluefly--they are not authorized retailers and many pieces are knock-offs.

By Bethany F. over a year old

Question:

How long does shipping take?
What is the return policy?
Where is the company located?

Bluefly Questions & Answers

The website layout is almost exactly the same as yoox. are they sister companies? The website layout is almost exactly the same as yoox. are they sister companies?

Hello, my orders are pending and no confirmation email was sent to me when placing the orders. i'm afraid that there is wrong with my shipping address. is there away to change it?

Are the good 100% authentic? Are the good 100% authentic?

If i buy a valentino bag, what packaging will it come in? this is a gift for someone else.

How do i find out if i have an account balance

Why i can not open bluefly again?

Can i return the item at their location at 39 st in manhattan?

Hi my name is janice landreth. please check my returned items and let me know that they have been received.

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