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Bluefly has a rating of 1.9 stars from 372 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Bluefly most frequently mention customer service, credit card, and final sale problems. Bluefly ranks 283rd among Designer Clothes sites.
You heard me. Your ridiculous and unhinged responses to me asking to verify details that I didn't have access had me raising an eyebrow. But your defensiveness? How do you still have a job? I guess biz is that good, eh? Listen people: Gilt. Poshmark. 1stDibs. Go there. The service is better, the merchandise is authentic. And in the event your parcel remains undelivered, you won't have to deal with a two-year-old who is mad at the entire world that their job involves some tact. The rest of your garbage is being returned. You clearly need it more than I do.
🖕🏾🖕🏾🖕🏾$#*! BLUEFLY! Avoid this company at all COST!My order was never delivered, they asked me to file a claim via email might I add with USPS which I did. The outcome of the claim is that USPS confirmed the order was not delivered and blue fly is still refusing to issue a refund. Really poor business practices sort of like a con artist company. 🖕🏾🖕🏾🖕🏾$#*! BLUEFLY and there $#*!TY REPS.🤞🏾Everyday I'm posting where it matters for people NOT to order anything from this raggedy $#*! unprofessional company and Reporting to BBB everyday
You heard me. Your ridiculous and unhinged responses to me asking to verify details that I didn't have access had me raising an eyebrow. But your defensiveness? How do you still have a job? I guess biz is that good, eh?
Listen people: Gilt. Poshmark. 1stDibs.
Go there. The service is better, the merchandise is authentic.
And in the event your parcel remains undelivered, you won't have to deal with a two-year-old who is mad at the entire world that their job involves some tact.
The rest of your garbage is being returned. You clearly need it more than I do.
I am impressed with bluefly.com's service. I ordered shoes on Sunday night and receive them Tuesday afternoon. This is my first time ordering from them, but definitely not my last. Thanks for free shipping and excellent expedition!
Tip for consumers:
Ordered shoes Sunday night and got them Tuesday afternoon!
Products used:
Shoes
🖕🏾🖕🏾🖕🏾$#*! BLUEFLY! Avoid this company at all COST!My order was never delivered, they asked me to file a claim via email might I add with USPS which I did. The outcome of the claim is that USPS confirmed the order was not delivered and blue fly is still refusing to issue a refund. Really poor business practices sort of like a con artist company. 🖕🏾🖕🏾🖕🏾$#*! BLUEFLY and there $#*!TY REPS.🤞🏾Everyday I'm posting where it matters for people NOT to order anything from this raggedy $#*! unprofessional company and Reporting to BBB everyday
Tip for consumers:
$#*! THIS COMPANY
Made purchase, don't fit, returned. Zero communication and customer service. Plus time to process a return is exorbitant. Price competitive but lots of better option with actual communication and some customer service. Shop elsewhere
Fake items! I messed up and ordered a Gucci bag that Ive wanted for a couple years and thought since it was discounted it was because it was possibly aging out since it's not the popular gold hardware. Anyway, knew the bag was fake when it showed up it broken stitches. Hired an authenticator online and they confirmed it was fake. I sent an email to Bluefly with the certificate confirming the flaws and it was fake. Bluefly responded with the normal lies that counterfeit companies would say, they are third party and their products are legit. They even said the company I hired wasn't certified. So they are calling the other company liars. What Bluefly doesn't realize some people won't allow you to defraud them and say nothing. My job is going after fraudulent people and companies. I will be reporting and exposing this fraulent company to everyone, refund or not.
These guys sell fake stuff they dont have a phone number... They say they accept returns but they dont... and they sell fake stuff once again
Tip for consumers:
Fake stuff
Products used:
Purse for wife
I ordered a saint Laurent belt. I received the wrong brand of belt. They refuse to send me the correct item, and are making me pay $13 to return the item they sent by mistake. Not sure why you would change the customer when you made the mistake and sent the wrong item. Then proceed to do nothing about it. I do not recommend this company. You are better off shopping from somewhere else
Today I received an email per paypal and bluefly that my $68.10 was refunded. Although It took several reviews and continuous calls, complaints and emails. I'm very appreciative that my money was returned. Thank you for posting my review but I stand strongly on the one Star. Bluefly customer service has been the worst experience I've endured as an online customer needing assistance. I'm always online shopping and at times I know people will say they didn't receive a item and did. I'm not one of those people I truly believe in Karma and that saying "What goes around comes around" as well as "honestly is the best policy" I felt bullied with this company but I didn't give up. I kept pushing back with true Facts. Thanks again Sitejabber for sharing my review.
I've contacted Bluefly several times in the past 4 days via email as I'm not aware of a number to call. My package was sent fedex by a third-party vendor per Bluefly. I don't have any information on the vendor as I purchased from Bluefly and weren't given that information. I contacted fedex to investigate the delivery and I'm told the item was delivered and signed. It says it was signed by S. Latrice which is not my name and shows a pdf of a signature that has a different signature name that I don't know. Fedex said they spoke with driver that states the package was delivered to my address and signed by residence but it was left at main entrance. I don't have a main entrance. I live in a four-plex apartment where 3 units are upstairs 1 unit downstairs and signs pointing upstairs where each unit is with the address in plain sight. Bluefly said I made several threats about filing a dispute in which I did not. Then Bluefly said I didn't give them or the vendor a chance to resolve the issue. I don't feel Bluefly made much of an effort to resolve the issue. I have several emails per our conversation in which I submitted with a dispute and the infomation from fedex delivery. Some of the files were to big to download so I edited them and resent.
Tip for consumers:
read reviews first chances are you'll beware of circumstances that might happen. I didn't and now I have a situation on my hands cause I turned to Fedex and Bluefly for resolution and got nothing.
Products used:
I never received product which were a pair of eyeglasses.
Bought my daughter a pair of earrings from Blue Fly this year and paid for expedited shipping so they would arrive by Christmas. They sent me completely the wrong item, and have done exactly nothing to correct their mistake. We are a week past Christmas, and I still don't have the gift I paid for. Awful experience. People make mistakes, but refusing to correct them and leaving your customers hanging out to dry is not ok. Buyer Beware.
Bluefly will not allow you to exchange an item purchased that is the wrong size. Even if they have the right one in stock. I got sucked into buying a pair of shoes for a gift for my daughter that didn't fit. It didn't occur to me to check their exchange policy beforehand. My bad. However, I don't think I have ever purchased anything I could not exchange for the correct size. They also charge a restocking fee. As well as postage. Which is understandable, but my 87.xx purchase ended up in a refund of 60.xx. Not cool.
Tip for consumers:
Don't buy anything you may want to exchange.
Products used:
None. I returned. It was too small.
Don't waste money on this site. Tried to return 2 dresses that arrived new years eve. Tried to return online kept saying not found. Then we moved. Sent email how do I return. Never answered never got threw to real person. Sent more emails. Finally got response. It is now a few days past the 21 day return policy. Really look at dates of all emails. I had bought b4 in past years never returned. Items still being sold exceptions can be made I will except store credit. Sorry no. Ok u lose a customer. So sorry nothing can be done. Good luck. The dresses sz small. So huge! They don't care! Also beware don't pay with paypal. After I paid with paypal. My account was hacked! Go figure
I've spent thousands of dollars here - items are misrepresented on site and then they claim they cannot be returned as they were marked final sale. Now I'm stuck with expensive merchandise that does not fit. There is no customer appreciation - very poor customer service. Beyond frustrated. Angry and broke.
I ordered some birthday presents and received a confirmation with no expected shipping date. I emailed... crickets... more time passes... emailed again... crickets are now dead. I called "Thank you for calling Bluefly... your wait time will be 45 minutes due to heavy call volume. All I can say is wow. Not going to hold because its a foregone conclusion that my order isn't coming based upon everything else I have seen. Great prices - cool stuff... but you can't have them.
Hi! We are so sorry you had issues contacting our customer service. Can you please provide us your email, order number as well as phone number so we can escalate this issue? Thanks!
Ordered shoes, never received a confirmation. Paypal says they listed a pending order then retracted it. Bluefly never bothered to respond. Always check small company reviews before ordering, my bad for not doing so this time.
Tip for consumers:
Do not shop with these turkeys unless you want a bad trip.
Hi Jay, we are so sorry you had issues receiving confirmation emails. We were experiencing technical issues with our email server. We have sense resolved the issues. Can you provide me your order number, email & phone number so we can escalate this issue internally? Thank you!
Unbelievable! Why does it surprise me that their phones are turned off! I'm sure it's their way of not dealing with the many complaints they get daily. Still waiting for my refund and no way of getting a hold of them. Please... please don't put yourself in this situation. We have consumer rights! This company needs to be shut down!
Hi Ruby,
Do you mind private messaging us your details, including email address and order number and I can have our CS team look into this for you?
I look forward to hearing from you.
Terrible service. Almost like a scam. Paid for a large designer bag but got a small one instead. Sent emails and chatted with reps, but just said they are working on it. I'm losing $500 for nothing because of their mistake. (Never return your wrong items, you will not get any refunds)
Worst customer service they lie about processing your return and make empty promises. Waiting for credit for two months now. Returned items with in 10 days of purchase. Don't trust this company they tell there reps to stall. Filing complaint with the Better Business Bureau and Visa.
I Ordered a pair of off white odsy 1000 shoes and they came in one week very authentic everything was new and the shoes were real all these other reviews that are negative are from there experience don't let it change ur mind on weather u should purchase from
Blue fly or not (trust me there service is excellent!)
Products used:
Shoes
Please avoid this company at all cost. They have terrible customer service and zero contact policy. If you need to return any item you will be hassled and ha e very little support. I have literally been fighting back and forth via email. Since you can't call ANYONE... with an agent because their return label was not sent properly.
Products used:
Nothing
My boots never arrived at my apartment and even though bluefly has received them (they were returned by USPS without ever reaching me), they still havent refunded my money. I've been trying to get a refund for 1.5 months. I'll never buy from bluefly again. I filed a claim with the Better Business Bureau! Buyer beware!
Love Bluefly. It has really takin attention since 2020. I found it was sold at auction. So new owners new management. Way better Than other outlets. The items are still selling full price at highend stores. Awesome
I love shopping online because my schedule makes it difficult to shop in stores. But due to my travel schedule, I may not see my shipment for a couple weeks after delivery. I can't find the number of days to return online... it is very ambiguous and makes me feel they are hiding it on purpose. And when I try to call the number on the shipping insert (also with absolutely no information about returns or any indication that they care whether I'm satisfied or not) it's almost impossible to get through. What kind of online shopping doesn't offer customer service on the weekend in the middle of the day? I'm giving 2 stars for the history of items that I've loved, but the service has become horrible and too inflexible to be a good place to shop. Too bad.
Hi Robert, we are sorry that you had issues trying to contact us. Can you provide your order number and email address so we can expedite your question?
Ordered a jacket, customer service was extremely quick in answering a couple of my inquiries. Loved the item I received - it arrived in a timely manner. The only reason I'm docking one star is that the jacket did have a couple small holes in it. Nothing really noticeable but still a little disappointing. But I guess it's not that out of the ordinary considering the great price. Based off of these reviews I was a little worried but overall I had a good experience.
My Bluefly purse is my favorite. They provide excellent customer service. This store made ordering my new purse the easiest I've ever done. It was enjoyable. Only free shipping could have improved it.
I have to say so far my experience with the bluefly has been positive. It also has really good discounts on brand names. I even bought a vera wang dress which turned out to be a bargain. For example stuff on Prada may not be the best prices but they do go on sales and it is better than the outlet prices. Also you do not have to drive to the outlets!
I've read other review about the cashmere having holes. Unfortunately my cashmere whether bought from other retailers have holes! It is just the nature of having wool, cashmere which bugs love to eat.
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Hello Tara,
We are sorry to hear about your experience. Please private message your order details including the number and we would be happy to look into this for you.