Bonanza has an internal customer service department that can be contacted directly at support@bonanza.com, or you can click on the "Contact" link found on the footer of any page on Bonanza.com

Slow - a couple of weeks, but that was for one vendor

I agree with the others that just like Ebay or other selling sites, look at the sellers feedback and judge from that. As a buyer, I have never had any issues with a seller.

It depends on the seller. Look at the seller reputation and feedback before purchasing. I have not had any problems.

The item I was purchasing was never shipped, and when trying to contact, no reply was ever received. They did in fact had no problem taking my money.

This site is similar to eBay in shipping. If you're a seller, then it's up to you to choose your shipping preferences and shipping costs, along with your time frame in shipping.

For me the shipping depends on the booth or store you are at. Hey look at the seller reputation and feedback. 1st class is usually 3 to 5 days the most popular method the priority andoy 5.80 2 to 3 days all have tracking and delivery confirmation.
There are good sellers and bad sellers no mater where you go always check the sellers feedback if the seller only has 10 sales and 2 people are unhappy I would pass. If the seller has 300 sales and 2 are unhappy I would go with this guy or girl. The information is there.

For me, there was NO shipping. Paypal helped me to get my money back. The "transaction" was a waste of time- my time.