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on 5/15/19They responded to 3 of my emails within 12 -24 hours. I had no complaints, but needed information about shipping. It was a bit deceitful, but nothing major (got parts within 10 days instead 5 as I expected).
Easy peasy lemon squeezy email support is very spot on
Its hard getting customer service when there is a complaint.
They are usually quick to email back. I am in Canada. And its pretty easy
I found it very easy just call the toll free number 866-272-5396