CanvasOnSale Questions & Answers

I CANT EVEN GET THROUGH TO NOBODY, SAYS MY ORDER WAS SHIPPED ON DEC 12TH STILL NOTHING. THEY DONT EVEN REPLY TO MY E-MAILS! $#*!TY COMPANY AND CUSTOMER SERVICE!

It varies on the product that you're having designed. Say for instance a coffee mug averages approximately $7.00-$7.50 to my area, from where it's being shipped from in Florida. I'm sure if it's going cross country to California, it may cost a slight bit more.

I also received an incorrect canvas (someone else in the picture), at a cost of $29.90, wrote the company immediately because calling their phone number does no good because it rings forever, and if it does by chance get answered, you'll have no proof of the conversation. I received a refund back into my source of funding within (1) one week. Here's how I handled it: 1). ALWAYS take a picture of the INCORRECT item because proving by sight is everything! 2). State you DO NOT want a voucher or credit in return for THEIR error, but a CASH return! 3). Send a copy of any letter you send to customer service back to yourself, this shows seriousness into the matter! 4). Sincerely thank them for you know that they'll do what is "correct", and you look forward to hearing from them! They're really a good company to deal with, just durning the peak seasons they like most businesses get overwhelmed! Good Luck!

I'd suggest you use another company. I received a defective blanket from this company on 5-20-19. The blanket was supposed to be 60x40 but measured only 54x37, and the edges were very unevenly cut. Very sloppy work. Also, the blanket feels like felt rather than fleece. I requested a replacement rather than a refund. The company claims to be environmentally friendly but requires that I destroy the obviously defective blanket rather than sending it back to them because they don't want me to have a "free" blanket. How environmentally friendly is that? How about integrity, standing behind your products and good customer service? Nope, they've got none of that. DO NOT BUY FROM THIS COMPANY - you will regret it.

I had the same problem. I went through and I changed my zero to an o and it finally worked. I hope this might help you. If not you might have to call Groupon to verify the code. Good luck

How come most of these Questions are not answered by the staff, if not by the consumer?

The picture head has been cut off on my blanket

Just save your money. I created a collage and uploaded the collage as one picture, however the 60x40 blanket arrived measuring 54X37 and the edges were very unevenly cut. Additionally, it is so thin it truly feels like felt rather than fleece. I wanted them to replace the blanket with the correct size and cut but they require that you destroy the defective product because they don't want you to have something for "free". My experience is that they created a very poor product and did not have integrity or stand behind their product. Very, very poor customer service. Use another company. If you use this one, you will regret it.

I used a free app called fotor to combine 3 pics into 1 and then uploaded them.

You have to clear your cache and enter it and pay them $15 additional dollars for the shipping on each one