Dear Tom,

Thank you for paying your attention to the reviews posted for our store. Unfortunately, it is rare today that people take the time out of their day to recognize a job well done. They would rather go and let others know about the unfortunate that has happened to the order than say how positive they are about the service and products received. That is why you can see negative reviews only. Please specify your concern and your order information, so I could do everything possible to prevent you from writing another negative review. You may email me directly at alison.rh@carid.com

Look forward for your reply.

You are right as a general rule people are negative but if you look at other sites there are a lot of good feedback too.
Which you don't have!
You're customer service is good but your return policy is not.