Dear Liz K.,

That's a good question, but unfortunately, we do not have an answer on it. It is better to ask the SiteJabber support to explain how the rating calculates.
To answer your question about why you should buy from us, I would say that we have a huge variety of the OE replacement and aftermarket automotive goods and if you are fixing or restoring your vehicle you must look through our website. We do guarantee the lowest price and good quality.
If you have any questions or concerns, please give us a call at 800-505-3274. We will gladly assist you.

Sincerely,
Consumer Relations department at CARiD.com

The site is legit, but the people who run it are crooks.

Anyone can have a telephone-book sized catalogue. Ask yourself from the reviews, if Carid guarantees good quality it certainly does not apply to quality customer service. No answered phone calls, emails or otherwise handballed from one department to another without results. It is a wonder Craid survives with such shoddy customer service tactics. Be warned.

I spoke with "Liz" as well in an effort to come a resolution regarding my major issue with their product. She says all the right things as far as what customer service reps are supposed to. So if you like long waits to hear back from them if at all go for it. How ever if you want quality parts and service and value for your dollars, look else where. You won't find it here.

Yes i think is legit but you will need luck, patience and time, customer service is extremely bad.