Mary, because, simply put, it's a truly freaking awful place to be a seller. Yes, their commission is huge, but that's not even the beginning of the problem. It's also true that on the outside, it looks like a relatively professional, albeit middling enterprise and buyers trust it at first. I understand why you ask this question. But the people behind the scenes, every single one of them from VP's down, are disgustingly petty, cruel, dishonest, manipulative, cold, strange, socially inept, paranoid and just disrespectful people. They treat sellers like absolute garbage, suspect them of the worst, offer no freedom as to the listing, barely can get something listed in 2 or 3 weeks, then suddenly they all list at 2 am on a Sunday with messed up pictures. The more you sell, the more hateful they become toward you. Every time you ask for them to fix or help with something, they keep score. Every time a client has a question about their order or cancels or returns an order, they keep tabs as well. Use this information against you any chance they get. You willl never get paid. By never I mean in order to get paid, you will have to send multiple emails in the months after your sale in the hopes that someone might look up the tracking number you provided and mark the order as delivered. These emails will also count toward that tab. They will try anything not to pay you. They will lie and say a tracking number is fraudulent or that the package never sent... holding your money. They will say the customer hasn't confirmed delivery. They can barely answer simple support questions, nonetheless keep tabs of every order tracking, delivery and payment status. When I say it's a disaster, I am not exaggerating. They also scam the uship couriers and buyers out of any last penny they can. They will violate their own terms of service without a second thought. They will never hold themselves accountable for the mistakes that happen on their end. And if you speak out at all, you will be threatened and your account closed. It's a tragic, tragic place to do business and is tantamount to a scam operation.

We have been on the site for a few years and it was pretty bad in the first two years. But it has gotten a lot better. I am not sure if we get better treatment because we sell a lot or if they have just made improvements. We get paid quickly. The customer service actually answers the phone and they are more competent. So I would give Chairish another chance.