Chairish

Who charges their customers an additional service fee of $14.00 to purchase merchandise from their platform? WTH. A $14 service fee is added to each purchase to support their platform. How is that my responsibility? The fee should be absorbed by Chairish or seller. Such a rip off!

I received my first purchase today. It is a triple chinoiserie dresser. I paid $650 for an exquisite piece of furniture. It arrived spotlessly clean and in excellent condition. The driver, Rod was very nice. I have 4 other pieces coming and I can hardly wait. I could never have found this without Chairish. I plan on selling some pieces, too. Chairish, you make furniture shopping amazing. While others are waiting 3 or months or more for pressed wood from inexpensive furniture stores, I am looking at my beautiful dresser that came in 2 weeks. I would love to keep you as my own secret furniture place, but that would be selfish. I hope everyone keeps up this kind of quality recycling.

I have found some amazing items for a great price. Your individual experience will depend on the seller you're dealing with. Two items I ordered were promptly shipped and arrived in the promised condition. The seller for another item is taking their time. The main thing I don't like is there is a "logistics fee" you have to pay when you check out that is not disclosed beforehand, which has ranged from $29 to $70. I haven't seen this on other similar sites and is ridiculous when you consider they're already collecting a commission. I'd love to keep shopping here, but I'm going to preferentially use 1stdibs until they get rid of the logistics fee.

Their site only publishes positive feedbacks. Customer service non-existent and qualitatively from third world. I had to open a dispute on Paypal to get my money back which I will automatically receive after 40 days.
Their customer service designed specifically to simply induce a nervous breakdown. They are not liable for damages caused by their sellers. If you want your nightmare, this is the right place to shop!.

I have been communicating with Chris for 6 weeks regarding my damaged sideboard. Seller listed as 'no imperfections'. When item arrived it was barely wrapped and had 'gouging' damage to the center top of the piece and scratched off finish to the left of the damage in the picture. Every week I receive another request for information or pictures. Sometimes they make an 'offer' for settlement. I've had it.

I am a regular consumer/seller online. I use Mercari, Poshmark, and ebay. I went out on a limb to give Chairish a try as a buyer... it has been the worst experience! Chairish doesn't make their sellers ship in any required amount of time (my purchase shipped over a week later) and the claims process to get a refund is a nightmare! Their customer service is outsourced internationally and is so slow. I will never buy on Chairish again.

For certain items it's the best marketplace I've found. I sold a Heywood Wakefield piece on there after it not selling on other sites. And I was so happy when all I had to do was open the door for two delivery persons who carefully and quickly carried it out of my apartment after I made the sale.

I've also found some original art pieces that have made me very happy and have had quick delivery and great communication with the sellers.

I have some experience buy antiques on a global basis and recently came across the Chairish website and thought I would try it out. Without an exception this is the worst site I have ever dealt with both in terms of product quality and shipping. I purchased 4 items and with out exception they are all not what their images on the website propose to be. For example one item a copper planter (see pics). It came completely damaged and I later found out they shipped it in a bad to our re-shipping agent. I bought a tray that says origin USA only to find out it was made in China and it is badly painted. I bought an art deco tray in the image and description no mention of damages which they tray (but it was the least damaged and I am okay with it). Clearly Chairish is responsible to it members to make sure are not deceiving the public.

Absolutely horrible! Stay away! Item came damaged. The company wont take responsibility.
I believe many sellers ship off their defective items then blame the movers, etc... It's been a horrible situation, spent over 2 thousand on a console and no response.

Well, my order was delivered, but so severely damaged (both front legs broken in three places, one drawer jammed shut with probable damage to the drawer molding, missing trim exposing bare wood) I had to refuse delivery of this beautiful, unique item. In removing it the delivery personnel damaged my solid mahogany living room floor. I paid Chairish $2,174 on May 13 by credit card (including $399 for the worst delivery I have ever experienced) and today, June 30,2019, they are holding all of my money and not offered to fix the floor. They have required me to spend hours taking, resizing and sending photographs. A very sad experience.

This company does nothing to honor their stated cancellation or return policies. In fact, they avoid customer calls/emails on these matters. I've had to open a paypal claim against them. Awful. Don't buy from them. Ever.

Sell at your own risk - we're talking 2-3 day turn around via EMAIL and then after you get a reply, it's not super clear to address your concern. This has not happened once or twice... three times to me. Sad too. We need a good site for quality items to be sold.

Ordered an armoire we loved on January 13 and received an email labeled "shipping update" that night. The email stated "deliveries typically happen very quickly following pickup (5-10 days)." Another email had stated "In-home Delivery items will typically take 3-6 weeks." We finally received it March 30. Maybe not a typical result, but keep your eyes wide open and be ready to wait twice as long as they say.

Why is it described as curated? The web site is full of fake and wrong description!
20% commission is insane, especially the poor customer service, the long delay for delivery (it can be more than 8 weeks!). No guarantee for the buyer nor the seller.
That website has been created by peoples who only want to make money and are totally disrespectful with their clients and customers... Sad

Chairish has a lot of variety in their listings and I'm sure the individual sellers are great. But the whole point of using their service is to arrange the logistics, and unfortunately they're terrible at that. The moving service damaged my stairwell when they delivered a dresser I purchased. By some miracle, the dresser wasn't damaged. I took photos immediately afterwards. After three emails and three phone calls, complete with the usual "let me transfer you" and then hanging up on me, I got an email a full month after my delivery saying they would not reimburse me at all for the "white glove delivery" fee. What an awful experience.

I have been with Chairish for many years. The wrong glass was sent to buyer and sent right glass at no charge. There are some glitches in program but love their customer service. Highly recommend.
Buyer has 48 hrs. After receiving item to complain about any problem. They are the few sites that actually answer their phone calls.
Go Chairish!

Bought several things from Chairish and always have had good experiences. Like that it's curated. Stuff is easy to find. Make An Offer is a great option. Any questions I've had, their customer service team has been quick to respond. Great experience.

I purchased a wall mirror from one of their sellers for just under $1000. And it was never delivered because the seller gave a false tracking number (that corresponded to an unrelated item and delivery address). I will spare you the boring details but Chairish basically did nothing to help me. No offer for a refund. Stopped answering my emails. It's impossible to get anyone by phone. This is FRAUD.
It's a shame. Please be aware which sellers you purchase from on their platform as basically you are on your own- paying a broker (Chairish) that does nothing for you.

Do not buy from Maria R, Ontario, CA. She is a thief. She has owed me $1650. 00 for several months, promises to take care of it TOMORROW but never does. Her husband is in cahoots with her. Forewarned is forearmed.

Chairish has many antique, vintage, one of a kind, and difficult to find items. There really are some great finds on this site, and the prices are fair. Unfortunately, their over-priced 'white glove shipping' makes it difficult to afford the furniture piece you love. You can make a lower offer on your purchase, but all offers are final. The big problem with this is that you don't find out exactly how much the shipping will be when/if the offer is accepted, and they charge your credit card immediately if it is. Considering that shipping costs can be as much as $1,000, this could lead to some heart-stopping shipper shock.

I love the products the website is easy to navigate and make an offer is nice
The problem is shipping. I am paying over 700.00 to ship something and I have no idea where it is after 7 weeks of waiting and the company has my money. You email to find out and you get "in transit" has been in transit for 7 weeks. Then I was told it takes longer to come or go to rural settings. I live in Phoenix and the item came from Chicago. Really?
The white glove service is all hoped up and I'm positive chair is his getting a cut of this too. It's simply to expensive for a third party carrier to charge. You would think they would have discount rates for their clients for bulk. If I don't get my items by next week they will be cancelled and a lawsuit as I am a lawyer.
Bottom line. Great items but screwed up shipping made me erase all of the other items I wanted to buy.

I have sold 35 items on Chairish in the last two years and purchased two. I have had no issues. Yes, shipping takes a while but shipping from and to one-off locations is going to take a while AND not be cheap because there are no scale economies. I have sold antiques and Baker furniture--all of which have arrived undamaged. I am a very honest and transparent seller. I suspect one big improvement the site could make is to allow reviews of their sellers. That way buyers would be aware if someone falls short or is deceptive. What is great about Chairish is that it is open to anyone -- not just dealers like First Dibbs.

Took over two months deliver a dresser. When it arrived it stunk of air freshener or fabric softener and is literally falling apart. On the outside it looks fine, but none of the drawers are attached to the runners, parts of them are broken, other parts need to be glued back together. A complete waste of time and money.