Hi Nihal. We have enjoyed working with you and your organization over these last years! While we know your issue had already been handled which is why we didn't originally post a reply on this site, we did want to make sure that you knew how to obtain support in the future. We have Live Chat and you can access that when logged into your account using the chat option on the lower part of the screen. You can also place a support ticket anytime. If you have a login issue, you will find Login Help on our login page, or you can also use the Live Chat on our CharityAdvantage home page. We hope this helps you to connect with our support team in the future and we are ready to help anytime!