Hi Fran,

Thanks for reaching out. The delivery will give you time to inspect your items prior to signing for the delivery. In case of damage, please notate it on the delivery paperwork and notify our customer service team for assistance. We look forward to serving you!

The Coleman Furniture Team

Start reading all the negative reviews, and you will find that this company is dishonest. They do not honor anything.

If it's damaged, good luck getting a replacement or getting it returned. Read ALL the poor reviews about this company. They are all true.

Brad is full of crap. The delivery will give you ZERO time to inspect. They assemble and dart out. And you will be stuck with the damaged pieces.

Yes they will ask you to allow them to reship it to you which who knows how long that will take because it took me almost 7 weeks to get the delivery for my children's bed but when I got it, it was damaged, missing parts, and the delivery driver from Blue Truck Moving company did not have the right tools to put the bed together anyway. But when I told them that this was the 3rd time that they wanted to "FIX" the problem and I refused, then I had to pay restocking fee and shipping costs even though shipping cost was initially free. I am disputing this now through my payment source because I feel that is ridiculous when none of the problems that I have had was any fault of mine as the customer. So when they say customer service is their top priority, TOTAL LIE! And the customer service reps, Cierra and Lori are totally rude and disrespectful.

DO NOT BUY ANYTHING FROM THIS COMPANY
Internet searching I found some furniture at a reasonable price, contacted the merchant to confirm the actual size of the furniture knowing it had to be moved through a narrow staircase. The representative stated that the furniture would be shipped unassembled, that the delivery persons would deliver and assemble the furniture into any room of our choice.
Ordered based on representatives assurance that there would be no issues with delivery through the staircase.
Waited.
Waited.
Waited.
Nearly two months.
Furniture arrives, fully assembled.
Will not fit through staircase.
Delivery persons load furniture back on truck and leave.
Email customer service, I'm told to call.
Call, get transferred to several representatives telling each of them the situation, each of them stating manager would resolve everything for me.
Receive email from Coleman Furniture, 'Rom Tacata' does not give any title or call back number; states that I have restock fees and am being charged round trip shipping charge (for the free shipping). That I will only receive about half of the amount I paid for the furniture back. He never once addressed any of my concerns.
Worst service ever.
DO NOT BUY ANYTHING FROM THIS COMPANY.

If your dining room set arrives damage, you can refuse it and they will take it back... and then they will demand that you let them fix it. That will take another 4+ weeks. Then if it is still not fixed, they will demand that you let them order another one. That will take another 4 weeks. The prices are good there, but you pay for more in your time and stress to resolve issues with damaged furniture.

Look at the notation on the BBB website.
Coleman Furniture has so many complaints that they are only able to publish 1 out of every 5 complaints.

Coleman provided great customer service with the bed that I ordered and the technician put together shoddily. Even, after my 72 year old Mother signed off on it. However, when I purchased the Meadowtown Brown set and she signed for it, but did not see the bent back metal frame because of how it was placed, it was a different story. She did see the cushions which are orange and the pictures all show a set with brown cushions and nowhere in the description was the word orange or red. The description at the time I ordered did not say anything about the color of the pillows. After I brought this to Coleman's attention and threatened to go to the news media, mysteriously a description they sent to me from the manufacturer, showed up on their website. I know that no colors were mentioned. Even the day they sent the description from the manufacturer, I checked their website and it was a completely different description WITHOUT the mention of any red or orange cushions with white piping. Unfortunately, I did not take a screen shot until the next day and they had made the change to the description to be the one they sent me from the manufacturer. Initially said that my Mother signed for the set, so nothing could be done. Later they said that the manufacturer was responsible for the bent frame and that in order to get it fixed, I had to sign a ridiculous waiver that signed away your rights to pursue a remedy once the manufacturer gave their response. I sent a picture of the bent back metal frame to Coleman and the manufacturer sent me a roll of plastic wicker. I notified Coleman of what the manufacturer sent and they told me that the manufacturer said that I had to find someone to repair it and that the plastic wicker was to be used for the repair. I reminded Coleman that it was the frame that was bent, not the plastic wicker. They told me I had to find a company to repair. After I asked, they ended up giving me the name of a company to repair. The repair company said that after looking at the picture, they could not repair the bent metal frame. Coleman said that I could find another and that the manufacturer would increase my allotment to repair from $100 to $150. I asked why they could not just provide good customer service and just replace it. They are standing behind the manufacturer's action of sending the roll of plastic wicker and offer of $150 to repair the bent metal frame.

Nope they will threaten to make you pay a 15% restocking fee. Plus. A shipping fee. It will take you 5 months to get a damaged item... save a bit and go to Ashley during memorial day/ veteran day july 4th or a major holiday.