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Here’s what consumers have asked with answers from Coleman Furniture staff and previous consumers.
Hi Fran, Thanks for reaching out. The delivery will give you time to inspect your items prior to signing for the delivery. In case of damage, please notate it on the delivery paperwork and notify our customer service team for assistance. We look forward to serving you! The Coleman Furniture Team
Do not order from them. You are taking a risk. If you get damaged merchandise, it will not get resolved. Their movers are inept and unfit to deliver the stuff they sell. Who knows what happens between delivery to their location and yours, but whatever is happening, it's not good. I feel like they are selling seconds. Damaged goods they know are damaged and once they are in your house, the hell begins.
Believe them! If your furniture arrives with obvious defect, they will do nothing. My sofa has a huge gap and not only will they not fix it, they will not put a claim through Ashely Furniture warranty. Stay far away from Coleman Furniture
A: Hi Eleni! Shipping times depend on item availability and shipping location. Please feel free to call a helpful customer service agent at (800) 974-5255 or chat with us online at www.colemanfurniture.com for an ETA to you. We're standing by ready to assist! The Coleman Furniture team
Nope they will threaten to make you pay a 15% restocking fee. Plus. A shipping fee. It will take you 5 months to get a damaged item... save a bit and go to Ashley during memorial day/ veteran day july 4th or a major holiday. Lol it's so BBB cant track each I'm learning. Coleman is a shell. Renegade is a " parent " so it's harder to get things done. Use a credit card you use for nothing else if you are foolish enough to venture into this.
Hi Jolene! Our shipping and inspection policies are in place to reduce the chance of damage occurring. In the rare event that an item does arrive damaged, we will either repair the damaged item, replace the damaged parts, or issue a full replacement. Please notify us immediately if damages are found and ensure all is noted on the delivery receipt. Please see colemanfurniture.com/faq for more information. The Coleman Furniture Team
No set time. We're waiting 6 months, and they push it out further every few weeks. Stay away!
We do a temporary authorization at the time of order - which is a temporary hold on your credit card that drops off. We do not actually bill the card until the items ship out from the manufacturer. This way you will not be stuck paying a bill on items long in advance.
Hi Susan! It's our top priority to handle your concern so please feel free to call our customer service line at (800) 974-5255 for additional assistance. We look forward to hearing from you!
My furniture took 5 months. Terrible experience. Don't go to Ashley either. They are the worst-rated on consumer reports.
