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Coverstore has a rating of 1.9 stars from 38 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Coverstore most frequently mention customer service problems. Coverstore ranks 3388th among Home Shopping sites.
I was very apprehensive placing my order after reading all the bad reviews. I went ahead anyway because the only other serious custom competitor uses vinyl which isn't great for furniture. I don't doubt others have had problems, but just want to add that mine came out perfectly.
Don't buy here! If you have a problem good luck. Customer Service is non existent! My car cover hold downs ripped off, all I want is an exchange. Forget about it, no one will ever contact you. You have been warned!
I was very apprehensive placing my order after reading all the bad reviews. I went ahead anyway because the only other serious custom competitor uses vinyl which isn't great for furniture. I don't doubt others have had problems, but just want to add that mine came out perfectly.
Products used:
furniture cover
Don't buy here! If you have a problem good luck. Customer Service is non existent!
My car cover hold downs ripped off, all I want is an exchange. Forget about it, no one will ever contact you.
You have been warned!
Tip for consumers:
Buy elsewhere!!!
Products used:
Car Cover
Purchased covers for outside furniture, the couch cover was ripped, to get replacement you have to submit more information than you would think, not worth the money or time, don't buy from this company
I bought several table and tv covers for years ago for furniture that is always under my covered patio. Within three years all of the drawstring cords had disintegrated. When I called service they said they were aware of the problem but instead of sending me new cords their solution was for me to buy all new covers. I have several covers from Treasure Garden that are over 15 years old and still holding up fine. Future purchases will certainly not be from the Cover Store!
Nice website but if you have any reason to return an item, even one sent to you by mistake, get ready for lots of frustration. The customer service people are ill trained and the process for return is nasty.
They deserve the lousy scores that show up for the last two years.
DO NOT BUY FROM HERE! Horrible company and horrible customer service! I purchased a cover for my BBQ, and it ripped not even 3 weeks later after putting it on. I put it on one time and rolled it under the garage. This was in October, not even into the windy and cold winter days. I received the product Oct 7, out it on the next weekend. I tried to request a return / refund and they wouldn't make a 10 day exception to their 30 day return policy. Only a store credit. Why would I want a store credit to buy another product that doesn't work? What a scam!
This company should be ashamed of themselves and for not standing by their product for even a month and not refunding it. I can't believe how unethical and unprofessional the customer service was when I called. I'm truly and utterly appalled. Hard earned money down the drain. Shameful!
Do not buy these poor quality bbq covers. Save the headache and money and buy a higher quality cover elsewhere that will last at least more than a month!
Ordered custom size cover for patio heater. Ordered charcoal, received grey, too big, cheap material from China. Called and asked to return and get black, as in black. Customer service said that was what I ordered. Color on website was not even close to what was delivered. No bueno, no returns on custom size order. $80 buck over the dam. Would not order from them again
Thank you for your comment. The photo indicates the Charcoal color was sent and yes, custom items are non-returnable. If you are looking for higher-quality fabric, we would suggest our Ultima or Prestige collection. We do offer complimentary swatches on our site so consumers may experience the fabrics and colors in person prior to ordering.
Coverstore was founded in the USA and continues to proudly be an American company. Product development, merchandising, marketing, technology, customer care, and logistics are all conducted by our 100+ strong team of associates at our headquarters in Carrollton, TX. Our products are made at our wholly-owned and managed manufacturing center in Asia, and we’re delighted to provide our customers with high-quality products produced in a state-of-the-art facility. Our team is here to make our products better in form and function and always strive to deliver the best products possible at a fair price to our customers.
We respect and understand your position and appreciate you taking the time to send us your feedback. We hope for the opportunity to earn your business again in the future.
Model: BlockTite Prime
Item #: S35.GY7
Price: $121.99 (discounted from $141.99)
Three wafer thin layers of purportedly unique weather defeating technology.
In moderate southern California weather, little rain, and indirect sunlight, this car cover began disintegrating and tearing in four months.
Terrible quality!
Products used:
Car cover
Hi Gio! We are sorry to hear of the issue with your cover. Please submit a warranty claim on our website so that we may be able to provide a replacement or a credit towards a higher-grade fabric. https://www.the-cover-store.com/warranty-info
Just purchased a PWC cover. From sourcing the details, through ordering and delivery/tracking process I was very pleased. Fitting info was thorough and complete. Product delivered early and exceeded my quality and feature expectations. Strongly recommend this organization for PWC/Seadoo covers. Thank you.
Tip for consumers:
Trust the sizing tool. They nailed it for my order. Painless process start to finish.
Products used:
PWC Cover.
This is the second outside tv cover I've bought from this store. The first has covered a pool house tv for years and is going strong. This new one will cover a cabin cruiser tv. The customer service is exceptional. I contacted site online with questions and received an answer right away. Ordered the product, spoke to Alan on the phone about delivery timelines and he managed next day delivery. Don't waste time shopping around elsewhere.
I have been using the coverstore auto covers for 16 years now and I am completely satisfied with their products. I find them durable, weather proof, breathable, and scratch resistant. They also honor their warranty. For a high quality auto cover for your classic car or pickup truck, this is the company you can trust.
Tip for consumers:
Honest company
Products used:
Auto
I bought an item for $115 and wanted to return to exchange. They do NOT pay for a return label. It cost me $86 dollars to return the stupid thing. I will not be placing an order with these SOBs again!
Hi Mareli, we offer two return options on our site. A self-ship option and a pre-paid return service for US customers which averages between $10-$13. It seems you opted for self-ship when your return was created.
We had wanted for covers for our patio set and grill and found Coverstore. The site was pretty easy to use but needed help as I could not find certain sizes for some pieces. I saw they did custom covers but wanted to tell with someone. After calling in, the rep helped me understand what measurements I needed to move forward with that option. The site was fairly clear but I needed a second opinion. They suggested choosing a fabric that would perform well according to the weather conditions and help guide me on measuring. I went with Ultima. After waiting a couple weeks, our order came. Everything fit perfectly! I guess my measurements were spot on! We've been really happy with the quality of the covers that even our neighbors want to order some.
Tip for consumers:
Measuring is key!
Products used:
Ultimata Custom Covers
I rarely write reviews, but I'm extremely impressed with the quality of my custom cover (Elite in khaki) as well as the ease of putting the cover on/off. It took a few weeks to receive my cover, but again it was a custom size. I highly recommend.
Products used:
Elite custom cover
I ordered a TV cover on June 17th. Still says in transit on fed ex website as of this writing on June 27th. Amazon gets my packages to me in a day or two. I have since ordered a new cover from Amazon. I have sent 2 emails to the company and get no help in return. I'm done with this company. Should have read the numerous reviews before I ordered. Terrible customer service. This will definitely be my last purchase assuming this one ever shows up. Do better Cover Store.
Unfortunately, this is outside our control. Your package is moving through the carrier's network and is scheduled to deliver this Wednesday. It has had scans showing progress each day since our last conversation. We greatly apologize it's arriving after the estimated delivery date. If you are able to reject the shipment and have it returned to the sender, we will fully refund you once we've received it back. We've also sent a complimentary return with a label in case you are not able to reject it. Instructions will come in a separate email.
Please note that it can take up to 14 business days for us to finalize your return from the day we receive the item back. As soon as it’s completed, we will send you an email confirmation with a refund amount.
Very upset with the fact that I open up a package to see if it fits my table and chairs and because it is over 30 days past the order I can't return for any amount of refund! I like the cover store products but this policy absolutely STINKS. Guess I should have read more reviews on them before purchasing again.
If I had known their products were manufactured in China sweat shops, I would NOT have ordered. They should have disclosed this information during the order process. When are American companies going to realize, we'd rather pay a little more to avoid "Made in China"!
We wish it was simple to just raise prices and make products here. Cost of labor is only one obstacle when it comes to making something domestically, and cost of labor can be somewhat offset by taking advantage of the efficiencies that come with making things locally. The real reason it’s so hard to manufacture in America is that there’s no infrastructure to produce things here. I'm sure that 90%+ of the items in our household are manufactured overseas. We will never fully avoid items being produced elsewhere. Thanks for your feedback.
I ordered a cover for my outdoor furniture which I never received! I know when I ordered it - I put my house address correctly on the order, but when I went to see why I did not receive it, the house # was missing. I did not receive the order, but they still want to charge me for it. Terrible customer service -
I purchased a couple of things here. 2 items were available, one was not. The one that was not... it popped up that it would be shipped in 4 weeks... I thought, ok, I can wait 4 weeks. When I got the online receipt, it said it would be 5 weeks. 3 days later when the partial delivery was scheduled it said that one item would be 6 weeks! When I looked for a phone number or email to CANCEL that order... there was none. So I looked under return. Something on their site popped up saying that the return section was under maintenance. I left 2 messages under 'General Inquiry' No one got back to me. I'm not holding my breath. This place is a joke. They really need to get their act together or go away. So frustrating!
I had placed an order for several covers to use on my back deck furniture. Within 5 minutes of placing the order I realized that I put in a measurement incorrectly. I immediately called their customer service line, but it was a Sunday and their customer service center was closed.
So I called first thing Monday morning. I asked if I could edit the measurements on the order and they said no. I asked if I could cancel the order and they said no.
The order I place totaled $338 which they said is non-refundable. A manager called me 20 minutes later per my request and like a robot, she reiterated the same information.
They did say they'd give me 10% off my next order. I will never order from this business again. I can not believe that they are going to produce literal trash. It was less than 24 hours from placing my order when I spoke to someone and it is unbelievable that they could not stop the forward motion of the order. No fabric had been cut yet.
These are advertised as typically including mirror and antenna pockets. Don't count on it. They have no mirror pockets and no holes for antenna's, and if you cut your own, they are going to start ripping. But, a 911, Boxter, and 308 all look the same right? This is a drop-shipping businesses. They take the orders, mark up the products, and have them sent straight from China. I asked where this company is. I was told it was in Dallas, Texas and these were Texas made. Every time you spend a dollar in China it supports those 5 Aircraft Carriers they are building with war groups of ships to support each carrier all to attack the USA. What other navy is a threat to China? Support China, support the war against the USA.
Tip for consumers:
Don't expect the car cover to look like your car, however, it will cover your car. They are 100 percent Made in China, not American Made. This is a drop-shipping businesses, where the products never go to the business. They are just fronts for the Chinese at a cut of the profit.
Products used:
Car covers
Hi there and thanks for your review. We do not advertise anywhere that our Covermates products are made stateside. We are a vertically integrated, direct-to-consumer brand. Our products (with the exception of custom vehicle covers manufactured by Covercraft) are produced in our world-class factory based in China. We control all materials and processes from start to finish and then ship to our offices/distribution center here in Texas. The only items that are drop shipped are Covercraft Custom Vehicle Covers which are manufactured in Oklahoma.
There is a difference between our Covermates Contour fit covers VS. Covercraft Custom-fit covers. Contour fit covers fit multiple vehicles of the same shape/size, whereas Custom Fit covers are tailored to the exact year/make/model of the vehicle and include mirror pockets as shown on our site.
https://www.the-cover-store.com/blog/post/what-you-need-know-buying-car-cover
Our chair covers came. They didn't take the 1-2" off the length to prevent dragging. When I called to tell them, they had me take several pictures of the covers, inside and out, show measurements of the seams, pictures of the chairs with and without the covers in them. We submitted all of these, heard back 2 days later saying they weren't at fault. How could they not be at fault... they didn't take the length off. We noticed these are made in China, which means they don't want to pay to ship another set over made correctly. They were hoping China had made the mistake, but that wasn't the case. So... we are stuck with VERY expensive covers that look terrible and will probably mold from dragging and sitting in rain water.
Horrible customer service. Liars
Ordered cover. Received email a week later that the cover is out of stock. Why let me order at all if it is out of stock? And why a week? Called to confirm and they said my card would be credited.
I ordered the cover from a different vendor. Then get a notice from FedEx that the cover from the Coverstore has shipped. I had to call the Coverstore to find out that yes they did ship a cover and would not be crediting my account. No notice from them. I had to call. I told them that I just wanted the credit I was promised and did not want the cover. Just ugly from then on to get it all straightened out from customer support supervisor. No attempt on their part to get the bad taste out of my mouth and make it right. Like maybe a dollar off on my next purchase. Will never buy from them again.
We sincerely apologize for the confusion caused regarding the out-of-stock notice for the cover you ordered. We understand how frustrating and inconvenient this experience must have been. According to your order confirmation, the item was scheduled to ship within 2 weeks. However, an inadvertent system error triggered an out-of-stock notice later on, which should not have happened as the order was on track to be shipped and delivered on time. This confusion had a cascading effect, leading our team to mistakenly believe it was out of stock when, in fact, the item was still available and being shipped.
Rest assured, we want to resolve the situation. We have taken action and have requested the package to be returned to us and have processed a full refund. We apologize again for any inconvenience this may have caused.
The Cover Store made a custom firepit cover for me. They did not make the cover to the required diameter and they now refuse to make a new cover, that is the correct size, at no additional cost. This is clearly their mistake but their ongoing refusal to acknowledge the manufacturing error and, then make it right, should be a warning to anyone in the market for a custom cover.
Products used:
Custom fire pit cover
Waiting in a refund now 10 weeks- no one answered phone - sent 4 emails- covers did not fit as I sent them pics of furniture w size. Returned as they requested- was told refund in 14 days.
Gain trust and grow your business with customer reviews.
Coverstore's industry-leading selection of weatherproof outdoor patio furniture covers, grill covers, outdoor TV covers, and car covers provide durable, year-round protection for your outdoor living space. Plus, an extensive selection of indoor storage & organization products means that your valuables can stay clean and protected inside & out all year long. Shop Coverstore.com to protect what you love.
At Coverstore, our mission is to protect what you love. We are passionate about creating the highest quality cover, storage, and organization solutions for your everyday needs.
Since making Carrollton, Texas our home over a decade ago, we have grown from a small family business into an industry leader in product excellence.
Thank you for your comment. Our Warranty Claim process is automated and the submission requires three simple steps. We respect and understand your position and appreciate you taking the time to send us your feedback. We hope for the opportunity to earn your business again in the future.
https://www.the-cover-store.com/warranty-info