Cupshe Questions & Answers

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Here’s what consumers have asked with answers from Cupshe staff and previous consumers.

52 questions answered

15% answered in 1 day

Question:

No one responds to my emails about refund, i do not want a coupon i want my money back. order #2127397. worst customer service, reporting to bbb No one responds to my emails about refund, i do not want a coupon i want my money back. order #2127397. worst customer service, reporting to bbb

Answer:

Sorry for the trouble. Our agents replied your email and offered the return address to you. Please check it.

By Amanda D., Manager over a year old

Question:

How to get money back when the order is too small? How to get money back when the order is too small?

Answer:

My suit was actually too big and I contacted them and within 24hrs I had a voucher to buy the correct size and didn't have to return the original pair.

By Sharon C. over a year old

Question:

Has anyone ever actually been able to return or exchange anything to cupshe? i have tried emailing them multiple times just to get a return label Has anyone ever actually been able to return or exchange anything to cupshe? i have tried emailing them multiple times just to get a return label

Answer:

My exchanges were incredibly simply, above and beyond.

By Jennifer M. over a year old

Question:

Where is my order? order number 1869743 many emails to your customer service and no reply. ordered on feb 12.

Answer:

Sorry for our delayed response. The tracking number is 1Z2A272F0400672780. Courier is UPS. The parcel is on the way. Please wait in patience. Have a nice day.

By Amanda D., Manager over a year old

Question:

I want to know where my swimsuits are! order number: 1878168 i ordered on 2/15/18, and even payed for expedited shipping!

Answer:

The tracking number of this order is 080023483513, courier is SF Express. The parcel was delivered on Feb 26. You can contact local service hotline 1 855 901 1133 for more info. Have a nice day.

By Amanda D., Manager over a year old

Question:

Where is my order? order #1869743 paid for on feb 12, its now feb 23! no tracking information and no reply to my many emails.

Answer:

Sorry for our delayed response. The tracking number is 1Z2A272F0400672780. Courier is UPS. The parcel is on the way. Please wait in patience. Have a nice day.

By Amanda D., Manager over a year old

Question:

I ordered bathing suits and have emailed multiple times and no response!!! its been 10 days and its not even shipped!! 1869743 order number I ordered bathing suits and have emailed multiple times and no response!!! its been 10 days and its not even shipped!! 1869743 order number

Answer:

Sorry for our delayed response. The tracking number is 1Z2A272F0400672780. Courier is UPS. The parcel is on the way. Please wait in patience. Have a nice day.

By Amanda D., Manager over a year old

Question:

Yes, i have a question. where is my order? i am leaving for vacation in 2 days with no swimwear. order# 1874874

Answer:

Sorry for our delayed response. The tracking number is 1Z2A272F0400683581. Courier is UPS. The parcel is on the way. Please wait in patience. Have a nice day.

By Amanda D., Manager over a year old

Question:

How long does shipping last How long does shipping last

Answer:

Here is the shipping link at our home page https://www.cupshe.com/pages/shipping-information In this week, our carriers have several days off. So our shipping information has also changed. Please consult in the link for reference.

By Amanda D., Manager over a year old

Question:

Hi with regards to sizing i am 53kg and me height is 1.63m. the size that could fit me is the small or medium?i want to order a swimwear one piece Hi with regards to sizing i am 53kg and me height is 1.63m. the size that could fit me is the small or medium?i want to order a swimwear one piece

Answer:

S is well. Thank you for the question and we are sorry for our delay reply.

By Amanda D., Manager over a year old

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Typical questions asked:

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Cupshe Questions & Answers

No one responds to my emails about refund, i do not want a coupon i want my money back. order #2127397. worst customer service, reporting to bbb No one responds to my emails about refund, i do not want a coupon i want my money back. order #2127397. worst customer service, reporting to bbb

How to get money back when the order is too small? How to get money back when the order is too small?

Has anyone ever actually been able to return or exchange anything to cupshe? i have tried emailing them multiple times just to get a return label Has anyone ever actually been able to return or exchange anything to cupshe? i have tried emailing them multiple times just to get a return label

Where is my order? order number 1869743 many emails to your customer service and no reply. ordered on feb 12. Where is my order? order number 1869743 many emails to your customer service and no reply. ordered on feb 12.

I want to know where my swimsuits are! order number: 1878168 i ordered on 2/15/18, and even payed for expedited shipping! I want to know where my swimsuits are! order number: 1878168 i ordered on 2/15/18, and even payed for expedited shipping!

Where is my order? order #1869743 paid for on feb 12, its now feb 23! no tracking information and no reply to my many emails. Where is my order? order #1869743 paid for on feb 12, its now feb 23! no tracking information and no reply to my many emails.

I ordered bathing suits and have emailed multiple times and no response!!! its been 10 days and its not even shipped!! 1869743 order number I ordered bathing suits and have emailed multiple times and no response!!! its been 10 days and its not even shipped!! 1869743 order number

Yes, i have a question. where is my order? i am leaving for vacation in 2 days with no swimwear. order# 1874874 Yes, i have a question. where is my order? i am leaving for vacation in 2 days with no swimwear. order# 1874874

How long does shipping last How long does shipping last

Hi with regards to sizing i am 53kg and me height is 1.63m. the size that could fit me is the small or medium?i want to order a swimwear one piece Hi with regards to sizing i am 53kg and me height is 1.63m. the size that could fit me is the small or medium?i want to order a swimwear one piece

Can’t see your question? Ask to get answers from the Cupshe staff and other customers.

Where is my order? order number 1869743 many emails to your customer service and no reply. ordered on feb 12.

I want to know where my swimsuits are! order number: 1878168 i ordered on 2/15/18, and even payed for expedited shipping!

Where is my order? order #1869743 paid for on feb 12, its now feb 23! no tracking information and no reply to my many emails.

Yes, i have a question. where is my order? i am leaving for vacation in 2 days with no swimwear. order# 1874874