Dear Angie,

Thank you for your message.

Please note, we are a wholesaler. Normally we purchase after you make order and this is why need time to process orders and complete a QC check before shipping to you.
As for delivery complaints, we offer several shipping methods with different speed.
Please check this link: http://www.dresslily.com/
Please rest assured that we work very hard everyday to improve our quality and our service.
We will keep doing our best for our customers and support them in a open and professional way, via our support center here: http://www.dresslily.com/m-article-id-12.htm

For any issue on the order, we do our best to help customer to solve it.

If there is any inquiry, please contact us on our support center here http://www.dresslily.com/m-article-id-12.htm

Thank you!

Dresslily Customer Support Team