Dear Marie,

Thank you for leaving a message.

Normally we purchase after you make order and this is why need time to process orders and complete a QC check before shipping to you.
As for delivery complaints, we offer several shipping methods with different speed.
Please check this link: http://www.dresslily.com/
Please rest assured that we work very hard everyday to improve our quality and our service.
We will keep doing our best for our customers and support them in a open and professional way, via our support center here: http://www.dresslily.com/m-article-id-12.htm

If there is any inquiry, please contact us on our support center here http://www.dresslily.com/m-article-id-12.htm

Dresslily Customer Support Team