asked by
on 5/26/16Dear Monica H.
Thanks for your message.
We are really sorry for any inconvenience.
As you know, we need the detail information to check the issue.
We can not help you without knowing the detail information about your order.
Please kindly send me a private message stating your order number or your account email address. Here is link: http://support.dresslily.com/
We are committed to providing you with the best service possible.
Best Regards
Dresslily Customer Service