I am inquiring about order #1604061204106868. I was given a DHL tracking # US14599754757909 indicating it shipped on 4/7/16 and I have not received it, nor can I track the shipment.

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I am inquiring about order #1604061204106868. I was given a DHL tracking # US14599754757909 indicating it shipped on 4/7/16 and I have not received it, nor can I track the shipment.

asked by Gail T. on 4/13/16

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CustomerService R. [DressLily Rep] · Answer 1 · 2016-04-19T12:16Z

CustomerService R. [DressLily Rep]

on 4/19/16

Dear Gail T.

Thank you so much for your important feedback.
Hi, please kindly note that the order number is not right, our order number should be 16 number and L at first letter.
Would you mind sending us your valid order number or email address? If we made a mistake, we would like to assist you so much therefore contact information is very important for both of us.
Here is link: http://support.dresslily.com/
Thank you very much for your kind support in our work in advance!
Best Regards
Dresslily Customer Service

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Teresa W. · Answer 2 · 2016-04-14T12:53Z

Teresa W.

on 4/14/16

I have the same issue!

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I am inquiring about order #1604061204106868. I was given a DHL tracking # US14599754757909 indicating it shipped on 4/7/16 and I have not received it, nor can I track the shipment.

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