I am waiting for a top that was back ordered. I was already billed for it but still have not received it. I would like a refund for this item. How do I go about getting a refund?

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I am waiting for a top that was back ordered. I was already billed for it but still have not received it. I would like a refund for this item. How do I go about getting a refund?

asked by Shari H. on 2/7/17

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CustomerService R. [DressLily Rep] · Answer 1 · 2017-02-12T11:43Z

CustomerService R. [DressLily Rep]

on 2/12/17

Dear Shari,

We are sorry things have taken longer than expected.

Please note that all our items have varying processing times that are clearly marked on the product page. The time it takes to process an item depends on it's warehouse and stock availability.

Please kindly indicate us your order to our support center here http://www.dresslily.com/m-article-id-12.htm
We will solve it for you there.
Thank you for your understanding.

Dresslily Customer Support Team

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I am waiting for a top that was back ordered. I was already billed for it but still have not received it. I would like a refund for this item. How do I go about getting a refund?

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