Dear Ceane,

We would like to extend our apologize for any inconvenience caused.
We Dresslily are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main page http://www.dresslily.com/
We are aware that we need to improve on some aspects.
Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer.
Regarding your order, please tell us your order number and contact us on our support center here http://www.dresslily.com/m-article-id-12.htm

Best regards.
Dresslily Customer Service