I got damaged items. I have yet to see a refund, or any real action to replace the damaged merchandise. I have contacted you by the avenues you told me to. I've yet to actually get any contact back to fix the problem. And don't bother giving me the same automated response you gave every other post one this review site. Just fix the damn problem. I'm giving you 48 hours before I report you to the Better Business Bureau, and a lawyer. This is ridiculous.

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I got damaged items. I have yet to see a refund, or any real action to replace the damaged merchandise. I have contacted you by the avenues you told me to. I've yet to actually get any contact back to fix the problem. And don't bother giving me the same automated response you gave every other post one this review site. Just fix the damn problem. I'm giving you 48 hours before I report you to the Better Business Bureau, and a lawyer. This is ridiculous.

asked by Willow G. on 3/6/17

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CustomerService R. [DressLily Rep] · Answer 1 · 2017-03-06T10:53Z

CustomerService R. [DressLily Rep]

on 3/6/17

Dear Willow,

Thank you for your message.

Please kindly note that we will reply the live chat or email within 24 hours. If you have sent an email to us via ticket, please kindly log in your account and check our reply in "My tickets".

Thank you for your understanding.

Dresslily Customer Support Team

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