Dear Rita,

Thank you for your message.

Dresslily can be contacted 24/7 via our Support Center and Live Chat. If you cannot reach us immediately, please leave a message and we will get back to you within 24 hours.

All of our items have varying shipping times based on the shipping method chosen by the customer during check out. We ask that customers choose the correct shipping method to meet their needs.
See here for more details about of shipping methods: http://www.dresslily.com/m-article-id-39.htm.

For your order, please contact us on our support center with your order number.
We will check it for you.
Please contact us on http://www.dresslily.com/m-article-id-12.htm

Thank you.

Dresslily Customer Support Team