Dear Pamela C.
Thank you for your valuable feedback.
I am sorry to tell you that your message may be delayed due to the peak season.
We very much regret issue and are fully committed to resolving it to your satisfaction.
Would you mind send email to our support center? Here is link: http://support.dresslily.com/

Thank you for your continued patience and kind understanding.
Best Regards
Dresslily Customer Service

The best way to get their attention is to file a claim with your credit card company or PayPal, however you paid. That's the only way to get your refund from these jerks and also these... RoseGal, RoseWe, RomWe, Jolly Chic, Rotita, DressLily, Fashion Mia, Walk Trendy, Sammy Dress, Nasty Dress, DressWe, Zaful, CupShe, JustFab, Shein, She Insider, Eric Dress and more. It's a really long list.

SCAMMERS! Sorry to say this, but do not expect resolution. This company is pure crap. I have been trying to return defective and poorly made items, and have received nothing but the "run around". I am pursuing them through my credit card company, and hope to receive a credit soon. My suggestion is to do the same - contact your credit card company immediately. I WILL NEVER ORDER FROM THEM AGAIN. I will continue to notify everyone I know not to be fooled by their trendy marketing scams, like I was.