DearKarman S.

We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We regret any inconvenience or frustration that your experience has caused you.
Please kindly send me a private message stating your order number or your account email address. Here is link: http://support.dresslily. Com/
Please rest assured that we will check the information for you. Thank you very much for your kind support in our work in advance!
Best Regards
Dresslily Customer Service