I ordered the shower curtain on Jan. 27. 2017. It has now been 21 days and the item has still not been shipped.
Your website states that you have excellent customer service by phone, yet you do not provide a phone number.
My order number is L1701271334277101
If you cannot complete my purchase in a timely manner, please promptly refund my money.
Thank you,
Eric Weber

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I ordered the shower curtain on Jan. 27. 2017. It has now been 21 days and the item has still not been shipped.
Your website states that you have excellent customer service by phone, yet you do not provide a phone number.
My order number is L1701271334277101
If you cannot complete my purchase in a timely manner, please promptly refund my money.
Thank you,
Eric Weber

asked by Ric W. on 2/17/17

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CustomerService R. [DressLily Rep] · Answer 1 · 2017-02-19T11:06Z

CustomerService R. [DressLily Rep]

on 2/19/17

Dear Ric,

Thank you for your inquiry.

We regret that there is no phone call available now.
You can contact us via ticket or live chat here http://www.dresslily.com/m-article-id-12.htm

Regarding your order, we have sent an email to you on our ticket center.
Please kindly log in your account and check it on "My tickets".

We look forward to you there.

Dresslily Customer Support Team

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