I placed a order Feb. 11 and have not heard anything about it, but the money for the items has already been taken out of my account.

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I placed a order Feb. 11 and have not heard anything about it, but the money for the items has already been taken out of my account.

asked by Ruby P. on 3/4/16

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CustomerService R. [DressLily Rep] · Answer 1 · 2016-03-09T01:21Z

CustomerService R. [DressLily Rep]

on 3/9/16

Dear Ruby P.

Thanks for your messages.
Please rest assured that we will try our best to full your satisfaction.
Please contact us if you have any issues.
Here is link: http://support.dresslily.com/
Our colleagues will help you after they received the information.
Thank you for your continued patience and kind understanding.
Best Regards
Dresslily Customer Service

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K H. · Answer 2 · 2016-03-06T09:26Z

K H.

on 3/6/16

It took a full 60 days to receive my order. The number of shipping days they state count business days only and they were closed for 2 weeks at the beginning of Feb for Chinese New Year. I contacted them at the month mark and they said not to worry until it was 20+ business days later than the original shipping estimate.

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I placed a order Feb. 11 and have not heard anything about it, but the money for the items has already been taken out of my account.

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