Dear Penelope F.
Thank you for your message.
We Dresslily are certified "secured " by renowned E-commerce service providers such as Norton, Paypal Trustwave
You may check our certificates on the main page http://www.dresslily.com/
We are aware that we need to improve on some aspects.
Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer.
Please let me know if you have any questions, we are always here to help.
Here is link: http://support.dresslily.com/

Thank you for your understanding.
Best Regards
Dresslily Customer Service

YES SCAM. THEY WILL NOT ANSWER ANY QUESTIONS DIRECTLY. THEY WILL HOWEVER STEAL YOUR TRUST AND MONEY. START PROCEDURES WITH CREDIT CARD COMPANY OR PAYPAL TO GET MONEY BACK. DRESS SILLY WILL NOT REDUND YOU ON THEIR OWN.